Frequently Asked Questions

Please note (June 2026 Update): We now ship to both Canada and the mainland United States. Please note that shipping rates for the U.S. may be adjusted periodically to account for evolving tariffs and border compliance costs.

 

Q1. Is my item guaranteed to be in stock when I place an order?

A: All orders are processed as a purchase request and verified manually. Because we manage a large inventory across multiple platforms and convention spaces, a timing conflict can occasionally occur where an item sells out before the website updates.

Please note that The Labyrinth only charges your card once your items are pulled and ready to pack. If an item you ordered is unavailable, you will be refunded in full immediately.

 

Q2. An item I want is sold out. Can I back-order it?

A: We do not have automated back-orders, but we love to help! Please send us an email or message us with the specific item you are looking for. We will check our suppliers and let you know if and when we can restock it for you.

 

Q3. What is your return policy?

A: All shipped items are returnable within 14 days of receipt, provided they are in their original condition and packaging.

• If we made a mistake or an item arrives damaged: We will offer a replacement or a full refund (including all original and return shipping costs). If a replacement is issued, we will cover the return shipping for the damaged item.

• If you changed your mind: We will refund the original purchase price of the item only. In these cases, the customer is responsible for all round-trip shipping charges.

 

Q4. Are all items sold by The Labyrinth brand new?

A: Unless explicitly noted otherwise in the description, every item we sell is brand new, unused, and in good condition.

We always strive to select the absolute best copy available on our shelves for your order. However, minor manufacturer defects or slight cosmetic shelf wear can occur. If box condition and absolute perfection are a high priority for your collection, please reach out to us before ordering so we can personally inspect the item for you.

 

Q5. Is local pickup available?

A: No. Because our physical retail storefront is closed, we operate entirely as an online and convention-based store. We are unable to offer local pickup at this time.

 

Q6. How long will my order take to arrive?

A: We ship from the Greater Toronto Area (GTA) using reliable carriers like Canada Post and Chit Chats. Depending on your location within Canada, delivery typically takes anywhere from a few business days to a couple of weeks.

 

Q7. What currency are your prices listed in?

A: All prices on our website are now offered in both Canadian Dollars (CAD) and United States Dollars (USD).

 

Q8. Do your Funko Pops come with protectors?

A: Yes! All regular-sized Funko Pops ship with a complimentary protective case to ensure your figures arrive safe and display-ready.

 

Q9. How do you handle box condition and shelf wear?

A: Our inventory includes a mix of items, and some older pieces or those sourced from convention and retail display shelves may have minor scuffs or wear. To ensure you are completely happy with your piece, we double-check the condition and reach out to confirm with you before shipping your order out.

 

Q10. How does the "Buy 5, Get the 6th Free" promotion work?

A: The discount applies automatically when you add any 6 eligible Funko Pops to your cart. The lowest-priced item of the six will automatically be marked down to free at checkout. You can mix and match across different series!

 

Q11. Are these authentic Funko figures?

A: Absolutely. All Funko Pops sold at The Labyrinth Store are 100% authentic, sourced directly to ensure you are adding genuine collectibles to your display.

 

Q12. How do you pack and ship collectibles?

A: Every order is carefully packed using secure materials to protect the boxes and inserts during transit, ensuring they travel safely right to your door in Canada.

 

Q13. What items do you carry online versus at conventions?

A: While our online store features our selection of Funko Pops and art books, our in-person convention booths carry our full range of collectibles, including manga, graphic novels, statues, art books, anime figures, and Funko Pops.

 

Q14. Can I pick up my online order in person or find you at conventions?

A: Yes! We regularly vend at in-person conventions. If you want to see our stock face-to-face or grab items in person, check our schedule to see which upcoming shows we will be attending.

 

Q15. Can I request a specific character or ask about unlisted items?

A: If you are looking for a specific character, a particular Funko Pop, or an art book that you do not see live on the site, feel free to reach out to us directly and we will be happy to check what we have available for you.