Frequently Asked Questions

Important Notice for International Customers

As of August 30, 2025, The Labyrinth ships exclusively within Canada. Due to ongoing regulatory and tariff collection changes for international incoming mail, we are no longer able to fulfill orders shipping to the United States or other countries outside of Canada. We truly appreciate the years of support from our international friends and sincerely apologize for the inconvenience.

Q1. Is my item guaranteed to be in stock when I place an order?

A: All orders are processed as a purchase request and verified manually. Because we manage a large inventory across multiple platforms and convention spaces, a timing conflict can occasionally occur where an item sells out before the website updates.

Please note that The Labyrinth only charges your card once your items are pulled and ready to pack. If an item you ordered is unavailable, you will be refunded in full immediately.

Q2. An item I want is sold out. Can I back-order it?

A: We do not have automated back-orders, but we love to help! Please send us an email or message us with the specific item you are looking for. We will check our suppliers and let you know if and when we can restock it for you.

Q3. What is your return policy?

A: All shipped items are returnable within 14 days of receipt, provided they are in their original condition and packaging.

• If we made a mistake or an item arrives damaged: We will offer a replacement or a full refund (including all original and return shipping costs). If a replacement is issued, we will cover the return shipping for the damaged item.

• If you changed your mind: We will refund the original purchase price of the item only. In these cases, the customer is responsible for all round-trip shipping charges.

Q4. Are all items sold by The Labyrinth brand new?

A: Unless explicitly noted otherwise in the description, every item we sell is brand new, unused, and in excellent condition.

We always strive to select the absolute best copy available on our shelves for your order. However, minor manufacturer defects or slight cosmetic shelf wear can occur. If box condition and absolute perfection are a high priority for your collection, please reach out to us before ordering so we can personally inspect the item for you.

Q5. Is local pickup available?

A: No. Because our physical retail storefront is closed, we operate entirely as an online and convention-based store. We are unable to offer local pickup at this time.

Q6. How long will my order take to arrive?

A: We ship from the Greater Toronto Area (GTA) using reliable carriers like Canada Post and Chit Chats. Depending on your location within Canada, delivery typically takes anywhere from a few business days to a couple of weeks.

Q7. What currency are your prices listed in?

A: All prices on our website are strictly in Canadian Dollars (CAD).